The terms below ONLY relate to purchase made via our internet site. They do not relate to items being purchased through our shop, these terms are different. Purchases through the website are governed by the distance selling act. Purchases bought in the shop will not be exchanged or refunded. This is in line with the hygiene act! This does not affect your statutory rights.
Order Cancellation: Pre-Shipment
If you wish to cancel an order, or part of your order before it is shipped, please do so immediately via telephone or e-mail. Cancellations made via email and fax will be timed at time of reading, not sending or receipt. You will not be charged any penalty whatsoever and your payment method will also be cancelled. If the order has been shipped, then the Post-Shipment cancellation will apply.
Order Cancellation: Post-Shipment
You may cancel your order up to 7 working days from receipt of your purchase. You will be invited to return the goods in an unopened and unused state. Please see our Returns Policy for more information.
Returns Policy: Cancellation Of Order
All goods purchased from Andy’s Hair Hut may be returned for exchange only within 7 working days from receipt of delivery, no refunds whatsoever will be given. A 10% administration charge will be levied on all items returned except on any faulty goods.
Before sending the parcel back to us, please contact us. You will be asked for the reason for the return. In addition, you will need to confirm your name, order number and postcode, so please have these available if you telephone.
May we please ask you to additionally note:
- You must take care of our goods whilst they are in your possession and any item for return must be received back in its original shipped condition and original packing. The item must be without damage or use and in a suitable condition for resale. All original packaging should accompany any returned item. We cannot accept returns for exchange if such items have been opened from a sealed package. All items will be inspected on their return to our warehouse.We are not a manufacturer, so the whole product and packaging must be returned in the same condition as you would have received it and how you may expect to receive it. If the product or packaging is in any way missing or damaged, we cannot exchange.
- That you or your carrier are responsible for any returned goods until they reach our warehouse. Cost and Risk of return will be at your expense and we strongly recommend that you receive proof of posting or use Royal Mail’s “Recorded Signed” service. You may like to opt for Royal Mail’s “Special Delivery” service if a valuable item.
- We regret that outbound shipping, packing and insurance cannot be refunded. For exchanged items, you may be asked for a nominal fee as a contribution towards any additional postage of shipping, depending on which shipping method you require.
- We will do our utmost to exchange your item within one week of receiving your purchase to be exchanged. Please note that we will not be held liable for any interest payment that you may incur because any exchange was made outside of your credit/debit card timescales.
- Please return the goods to the address on the top of your receipt/invoice.
- Any returned goods that we receive which are outside of this Returns Policy will be defined as “In Dispute”. Such In Dispute items will not be exchanged. A reason for this decision will be provided. We are happy to re-ship such In Dispute items back to you, otherwise they will be destroyed within 91 calendar days from their receipt back to us.
- We are sorry but due to false promises in the past, we are unable to replace or exchange an item until the original is returned to Andy’s Hair Hut. If you need an item in a hurry, we suggest you place a second order for the new item and send the original back at a later date.
Product Guarantee
All of our products come with our 30 day guarantee where you may return faulty goods for exchange of original purchase price. This does not effect your Statutory Rights.
Returns Policy: Faulty Goods
Should a product be faulty, you should let us know immediately as we will happily exchange it for you. You should let us know as soon as possible via email (or telephone first) within 7 calendar days from the date of delivery. Before sending the parcel back to us, please contact us. You will be asked for the reason for the return. In addition, you will need to confirm your name, order number and postcode, so please have these available if you telephone.
May we please ask you to additionally note:
- We shall be under no liability in respect of any defect arising from fair wear and tear, willful damage, negligence, abnormal working conditions, misuse or alteration or repair of the ordered goods without our approval.
- Please return the goods to the address on the top of your receipt/invoice. Any returned items not including such information will have actions delayed.
- Any returned goods that we receive which are outside of this Returns Policy will be defined as “In Dispute”. Such In Dispute items will not be exchanged. A reason for this decision will be provided. We are happy to re-ship such In Dispute items back to you, otherwise they will be destroyed within 91 calendar days from their receipt back to us.
We are sorry but due to false promises in the past, we are unable to replace a faulty item until the original is returned to Andy’s Hair Hut.
Andy’s Hair Hut makes every effort to maintain clear descriptions and endeavor to use such “up to date” images that are representative and truly reflect the item to be purchased. However Andy’s Hair Hut cannot be held responsible for [a] any perception you may have in product representation and [b] the manufacturer’s obligation of a right to change product specification including colour or design at any time and without notice. It is also important to note that some colours may vary slightly from what you see on screen to the product ultimately received, depending on your monitor screen resolution and colour/display settings. We are aware that our site looks different on different PC’s using different browsers and having different colour and screen resolution settings.
General Prior to shipping, we reserve the right to decline, reject or similar cancel any order or part order without notice.
Many products, especially accessories can be procured from different suppliers depending on stock availability. Please note therefore that products may come in different packaging.
All prices are correct at time of publication. Andy’s Hair Hut reserve the right to change, alter or amend any price at any time without notice. Should a product price decrease since an original purchase, contractually we are not obligated to refund the difference. Similar, should an increase occur prior to purchase, we are not obligated to sell at the previous lower price.
Should a product be unavailable or out of stock, we may after prior consultation ask if a replacement product with the same or higher value be acceptable. You may agree or reject this offer. If we are unable to contact you and a required date is within 3 days, so we do not let you down, we may make a decision to ship the replacement item to you with a written rationale. Should this not be acceptable upon receipt, you may return the item(s) for full refund including all postage.
All goods remain the property of Andy’s Hair Hut until paid for in full.
Important: Please note before you place your order!
All of our terms and conditions set out, have been written in accordance and comply to the governments ‘Hygiene Rules & Regulations’. Please note that under these terms and conditions, no wigs or hairpieces being synthetic fibre or human hair can be returned for exchange or refund whatsoever. In accordance with these guidelines we are also unable to refund any monies when purchasing any of our human hair products or pieces. We will however exchange a human hair product if it has been returned to us in a perfect state. This state will only be determined by Andy’s Hair Hut. Those products outside the above regulations will be entitled to a full refund. Although these products must be returned to us in a perfect state and must not have been tampered with in any way. This state will only be determined by Andy’s Hair Hut.